Who we are

Opportunity Overview

Key Responsibilities

• Turn customer problems and business priorities into well-defined work, including user stories, scope, acceptance criteria, and edge cases engineers can build from with confidence.
• Help shape the roadmap with clear, evidence-backed recommendations.
• Make scope and trade-off decisions alongside Engineering and QA to keep development and releases moving.
• Balance new development with product quality, helping prioritize bugs, UX friction, and product gaps based on customer impact.
• Partner closely with our designer on discovery and UX and with QA on product quality.
• Maintain a strong near-term focus on removing the product gaps and friction preventing customers from successfully moving to IC3.

• Be a go-to product expert for our CX team, turning customer questions and feedback into clear answers and better product decisions.
• Diagnose what’s really happening when customers hit friction — whether it’s a bug, configuration issue, product gap, UX problem, or training need.
• Own the IC3 feedback pipeline so customer signals are triaged, tracked, and connected to product priorities.
• Lead discovery with customers when deeper product understanding is needed, including customers encountering challenges during their move to IC3.
• Work with CX to build self-serve product knowledge so good answers scale beyond individual conversations.
• Bring customer, product usage, and adoption insights back into Product and Engineering.

• Communicate what ships and why through clear release notes and product updates for customers and our team.
• Show the product at its best in customer and prospect demos alongside CX and Sales.
• Lead our regular product review, communicating priorities, progress, customer insights, and key product decisions.
• Use product and adoption data to identify friction, opportunities, and areas requiring attention.
• Regularly assess what’s working, what isn’t, and where we should adjust.

What Success Looks Like After 90 Days

• Our CX team sees you as a trusted product expert and gets clear answers when they need them.
• Customer feedback flows into a clear, prioritized view of product needs and opportunities.
• Engineering starts each sprint with clear, well-defined work, acceptance criteria, and fewer avoidable surprises.
• The product gaps and friction affecting IC3 adoption are clearly understood, prioritized, and moving toward resolution.
• Product quality, bugs, UX friction, and new development are being balanced based on customer and business impact.
• Customers and our internal teams have better self-serve product information as our knowledge base keeps pace with the product.

Ideal Candidate Profile

• 5 years+ of experience in Product Management or a closely related role, such as Product Owner or Business Analyst on a product team, ideally within B2B SaaS or technology.
• Strong experience turning customer and business problems into clear user stories, requirements, and acceptance criteria.
• Comfortable working closely with engineers, QA, and design, and making practical scope and trade-off decisions.
• Able to hold a point of view, support it with evidence, and adjust when the evidence changes.
• Strong customer instincts and comfortable talking directly with customers to understand the problem behind the request.
• Clear, plain-language communication for customers, CX, Engineering, and leadership.
• Enough technical depth to reproduce issues, understand error messages, ask good technical questions, and work effectively with senior engineers.
• Comfortable using data to inform decisions, including pulling information from a CRM, databases, or product systems.
• Organized, practical, and comfortable working in a small company where priorities can evolve.
• Able to move between higher-level product thinking and the hands-on details required to get good work shipped.

Nice to Have

• Experience with intranet, internal communications, employee experience, or digital workplace products.
• Experience serving financial services, healthcare, government, or other regulated industries.
• Experience with a major platform migration, rebuild, or customer transition.
• Familiarity with Azure DevOps, HubSpot, Figma, or similar tools.
• Basic SQL or experience working directly with product and customer data.
• Comfort using AI tools to accelerate product discovery, analysis, documentation, and day-to-day work.

Why Join Intranet Connections?

• Meaningful Impact: Help shape a product used every day by organizations and employees across North America.
• Real Product Ownership: Work close to customers, Engineering, and the decisions that shape what we build.
• Small Team, Fast Feedback: See the connection between customer problems, product decisions, and what ultimately ships.
• An Important Stage of Growth: Help us improve IC3 and successfully move our established customer base onto the platform.
• Work-Life Balance: Enjoy flexible work arrangements and a supportive team environment.

IC Benefits

• Flexible remote work with occasional in-person team collaboration.
• Insurance benefits and a broad health spending account.
• Three weeks of paid time off to start.
• Additional paid/bonus days (one-week equivalent).
• Six paid sick days.
• Two volunteer days.
• Learning & development support (avg. $1,500 per person).
• Fun culture with daily connection, care, and recognition.
• Virtual and in-person team events.

Additional Notes

• Authorization to work in Canada is required for this role.